Returns & Exchanges
At ANNKE, we stand behind the quality of our security solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device is defective or doesn't meet your expectations, our streamlined return process ensures a quick resolution.
Initiate Your Request
Contact our support team or log into your ANNKE account to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.
Prepare Your Package
Securely pack the electronics in their original packaging, including all cameras, cables, mounting hardware, and manuals to ensure a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated processing center.
Inspection and Refund
Once our technicians inspect the hardware for functionality, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing